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How Direct Mail Just Came Full Circle As A Powerful Digital Follow-Up Tool in Business

How Direct Mail Just Came Full Circle As A Powerful Digital Follow-Up Tool in Business

February 25, 20264 min read

Direct Mail + Identifyly = Powerful Digital Follow-Up Tool in Business

Here we go.

Fundamentals coming full circle.

For decades, I’ve been a huge advocate of direct mail. Not because it’s nostalgic. Not because it’s “old school.” But because it works.

While the marketing world sprinted toward social ads, funnels, pixels, AI tools, automation stacks, and complex attribution models… direct mail never went away.

It quietly kept producing results.

And now?

With Identifyly, direct mail just became more powerful than it has ever been.

Because now, we can identify anonymous website visitors — people who never fill out a form, never call, never opt in — and still gain deep insight into who they are.

Not just traffic.

Not just sessions.

Real households.
Real addresses.
Real decision-makers.

And within days, we can physically put something in their hands.

That changes everything.


The Difference Between EDDM and Intent-Based Direct Mail

Let’s start with something familiar.

If you run an EDDM (Every Door Direct Mail) campaign, you’re mailing every address in a ZIP code or carrier route. That’s solid marketing if your target audience lives there. It builds awareness. It creates presence. It works.

Most businesses are thrilled with a 3–5% return on a well-executed direct mail campaign.

That’s considered strong performance.

But let me ask you something…

How much more effective is a laser-targeted direct mail piece sent to someone who was just on your website?

Someone who:

  • Visited your service page

  • Read your pricing

  • Compared options

  • Checked your reviews

  • Spent five minutes researching you

They already know your name.

They already showed interest.

They were already considering doing business with you.

This isn’t “cold mail.”

This is behavior-triggered mail.

It’s the difference between:

“Maybe they need this.”

and

“We know they were just looking at this.”

That’s a completely different animal.


Why Direct Mail Still Works (And Why It’s Getting Stronger)

In a world drowning in digital noise, physical mail stands out.

Email inboxes are overloaded.
Ads are scrolled past.
Texts get deleted.

But a postcard in someone’s hand?

They flip it over.
They read it.
They see your brand.
They process it differently.

Research consistently shows:

  • Direct mail response rates outperform standard digital display click-through rates.

  • Consumers report higher brand recall from physical mail versus digital ads.

  • Multi-channel campaigns that include direct mail outperform single-channel digital campaigns in both engagement and conversion.

Why?

Because physical media creates cognitive impact. It activates different parts of the brain than digital impressions do. It feels tangible. It feels intentional. It feels real.

Now combine that with intent data.

That’s where things get dangerous (in a good way).


Identifyly: Turning Website Traffic Into Triggered Mail

Here’s the traditional problem:

You drive traffic to your website.
Maybe from ads.
Maybe from SEO.
Maybe from referrals.

Less than 1% fills out a form.

The rest leave.

You paid for that traffic.
You created content for that traffic.
You built a website for that traffic.

And 90%+ disappears.

Identifyly changes that.

By identifying a significant percentage of anonymous website visitors, you now know who is researching you — even if they never raise their hand.

And that unlocks something powerful:

Website visit → Identity revealed → Automated follow-up → Physical mail triggered.

Imagine this:

Someone visits your HVAC emergency repair page at 9:42pm.
They spend time reading.
They leave.

Within 48–72 hours, a professionally designed postcard arrives at their home addressing the exact problem they were researching.

That’s not random marketing.

That’s precision reinforcement.


What Do You Think the ROI Is on That?

Businesses celebrate a 5% return on traditional direct mail.

But what happens when the mail piece goes to someone who:

  • Is already familiar with your brand

  • Has already shown interest

  • Was already evaluating you

  • May still be deciding

You’re no longer introducing yourself.

You’re reinforcing a decision.

You’re increasing familiarity.
You’re increasing trust.
You’re increasing authority.

And trust closes sales.

The business that follows up the most — wins.

Now imagine combining:

  • Direct mail

  • Retargeting ads

  • Email automation

  • Text follow-up

  • Sales alerts

All triggered by one website visit.

That’s omnipresence.

That’s engineered influence.

That’s where fundamentals meet automation.


Direct Mail Is No Longer “Old School”

Direct mail used to require:

  • Purchased lists

  • Broad targeting

  • High upfront spend

  • Hope

Now it can be:

  • Triggered

  • Personalized

  • Behavior-based

  • Integrated into your CRM

  • Measurable

This isn’t about replacing digital marketing.

It’s about amplifying it.

Identifyly becomes the engine.

Automation becomes the system.

Direct mail becomes the physical anchor.

And together?

You stop hoping people remember you.

You make it impossible for them to forget you.


Fundamentals Win. They Always Do.

Marketing hasn’t changed as much as people think.

Attention.
Repetition.
Relevance.
Speed.
Follow-up.
Trust.

Those fundamentals never go away.

What changes is the vehicle.

Identifyly is the vehicle.

Intent-based direct mail is the amplifier.

Automation is the engine.

And when you combine them?

You don’t just run marketing.

You build a machine.

A machine that turns anonymous website traffic into real-world follow-up.
A machine that moves prospects from curiosity to commitment.
A machine that closes more sales from traffic you already have.

Fundamentals have come full circle.

And now, they’re automated.

intent-based direct maildirect mail automationIdentifylyanonymous website visitor identificationEDDM vs targeted mail
blog author image

Jonathan Munsell

First and foremost, Jonathan Munsell is the father of two amazing boys, Maximus & Wyatt. He lives in Cary, North Carolina. Jonathan is a former Multi-Unit Restaurant and Catering Company owner. He built a collection of brands which he sold in 2010 and went into consulting full time. His real passion is helping business owners and entrepreneurs of all kinds improve their business and their life. His fundamental teachings around systems, operations and marketing with the real goal of helping them understand they need to work on their business and less in it. Besides being the Founder & Creator at Success Systems, Jonathan has created and currently owns several multi-million-dollar companies. He is the majority owner and holds the day-to-day responsibilities as Chairman and CEO of ProntoWash, a multi-faceted International Franchise Company in the Car Care Industry with over 300 locations worldwide. He is an Angel Investor, he's involved with several associations and he's hell bent on eradicating cancer in the world, especially for children.

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